Call Labeling and Registering Numbers

In this article we cover the process of registering your numbers with third parties who assign risk ratings to numbers for carriers.

 

Call Labeling:

Call labeling, at its most basic level, is when a third party organization provides a carrier (like Verizon, T-Mobile or AT&T) a risk rating for a phone number which will then be labeled accordingly (spam, scam, etc.)

For a more in-depth look at call labeling you can reference this article:

https://www.arbeitsoftware.com/a-complete-guide-to-call-blocking-and-labeling/

Register your numbers:

The process of registering your numbers with the third parties that handle providing risk rating for carriers can help remove the current call labeling on a number and reduce the chance that your number is labeling incorrectly in the future.

Note:

If you are still engaging in activity that these third party organizations flag as spam, registering your numbers will not help.

Process to register your numbers:

1. Go to this website: https://www.freecallerregistry.com/fcr/

2. In the middle of the page click "Register Here"

3. Depending on the amount of numbers you are registering you have two options. You can add them individually or upload a .CSV file. Note that all numbers need to be in a 10 digit format (Remove the country code).

4. For the first required field, "I believe my calls are", If you are in collections you will need to select the "Collections" option. If you are not in collections, select the description that best fits your business.

5. After that you will need to fill out any value with an asterisk(*), those are required fields.

6. Send verification code

7. Enter verification code from email and click submit

Hiya averages a response time of 1-2 business days. First Orion and TNS average a response time of 2-3 weeks. An email will be sent to inform you when your numbers have been submitted for call labeling.

Note:

This is not a foolproof solution, your numbers can still be labeled as scam or spam. If your phone numbers currently have any labels on them by these providers, it will be removed once the numbers are registered.