Voicemail Settings in Manager
Navigate to Administration > Voicemail Messages
In this window, a manager can see most settings relating to voicemails. They can enable/disable the ability to leave voicemail messages, play message type and manage the messages the agents have recorded.
To configure voicemail avoidance, visit campaign settings. If enabled, it will greatly reduce the amount of voicemails your agents will receive.
Voicemail Message: This is just a checkbox, enabled or disabled. If it is disabled, it will prevent agents from creating and leaving pre-recorded voicemail messages. They can still leave an old fashioned voicemail.
Play Message Type: If your want to leave voicemail messages, you have two options to choose from.
After the beep
If this option is enabled, the agent will be able to press the "Play & Finish" button on the active call once they determine its a voicemail and proceed to the next call.
This feature will reduce the time the agent spends on voicemails by automating part of the process.
If this option is enabled, the agent will need to listen for the beep. They can then include custom content and press the "Play & Finish" button on the voicemail message of choice.
This feature will allow for customization and specified information left for each call. For instance, they can say the persons name before pressing the "Play & Finish" button which will leave the pre-recorded message.
Preview Messages: Gives the manager the ability to listen to the pre-recorded messages their agents have created. The manager also has the ability to remove any messages they deem unusable.
Voicemail Settings in Agent
Navigate to Settings > Voicemail Messages
You can record new messages or listen to old ones to make sure their content is still applicable. If it isn't, you can remove them.